FAQ

Is there a minimum order?

There is no specific minimum euro amount required. However any transport or shipping costs will be charged at cost.
• Within Europe the quantity is per box, crate or Danish Trolley.
• Outside of Europe the minimum order via airfreight is a value for plants of € 3000,00 sent FOB.

When is the best time to order?

The earlier you order, the more chance you have the plants are available. We are always happy to enter a future order in case the varieties you are interested in turned out to be sold out.

Can I make changes to my order?

Yes, we would be happy to help whenever it is possible. Please refer to our terms an conditions and/or send an email to info@holtex-prod.keydev.nl.

How will my order be shipped?

Orders will be shipped via reliable transport companies and airlines. If you have a preference, please inform us when you place your order.

What time of year do you typically ship?

In principle we ship plants all year round to many destinations all over the world, but it is always depending on variety, availability and destination.

What do you charge for shipping?

All our prices are Ex Warehouse Hillegom, The Netherlands. Shipping and transport charges will be charged at cost.

Can you supply us with labels?

We can supply labels on request for the majority of our plants. Please contact us for availability and prices.

How do I generate a refund for damaged plants?

If you have a concern about your shipment when it arrives, be sure to note any damages on the shipping documents when you sign. Furtermore, digital photos of the damage need to be sent within 24 hours after you received your plants, together with a written statement of the damage. We prefer that date and time are stated on the photos. Please be as specific as possible to report the damage. Credit will be issued for plants and royalties only, no freight will be credited. Late claims made after 72 hours may be respectfully declined.

For more information look at the Ordering Guidelines.